Guest Services Manager 73 views

OVERVIEW
The corporate lifestyle is changing everyday, and now more than ever it is essential that employees experience the highest level of hospitality and care. As the Manager of Reception Services, you will act as a guide to the fresh and bustling workplace community. You will be responsible for creating and maintaining an exceptional workplace environment through engagement coordination and concierge services. Throughout your role, you will excel at establishing a warm, welcoming and professional atmosphere for all guests and tenants. With hospitality at the forefront of mind, the candidate will be the first point of contact for visitors to the area, acting as a guide and point of reference to others, and will be knowledgeable on a range of employee needs

RESPONSIBILITIES
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

  • Resolves all employee concerns in a timely fashion
  • Assists guests in all inquiries in connection with hospitality and amenity services including:
    • Greeting and wayfinding
    • Visitor and guest escorting
    • Communication and transportation
    • Community retail
    • Neighborhood amenities
    • Restaurant and hotel reservation
    • Travel and transportation support
    • Cobbler and tailor services
    • Food and catering delivery and pickup
    • Beauty and self care reservations
  • Answer phones and take messages professionally and promptly
  • Check emails upon arrival and throughout the day for daily updates on meeting reservations and employee spaces
  • Manages all Front Desk Reception services
  • Provides and coordinates subordinate training and tasks
  • Tends to employee feedback, offering comprehensive solutions
  • Organizes and coordinates employee in-house and virtual events
  • Launches employee engagement campaigns to boost employee morale
  • Responds to all employee requests in an accurate and timely manner.
  • Drives employee happiness by role modelling core company values
  • Manages office services by ensuring operations and procedures are organized and correspondences are controlled
  • Is an asset to other administrative staff with support overflow work
  • Manages conference rooms including beverage requests, catering management, and cleaning
  • Creates or assists with reservations for private bookings, events
  • Supports employee retention by delivering service excellence throughout each employee’s interaction and experience
  • Prepares and maintains conference rooms for executive and client meetings
  • Coordinates any catering, audio visual and equipment requirements requested by the client
QUALIFICATIONS & EXPECTATIONS 
  • Experience managing concierge services – knowledge of EMS system a major advantage.
  • Hotel and Hospitality experience preferred
  • Bachelor’s degree preferred
  • Strong sense of hospitality service, and is a strong people-person
  • Experience in an office or corporate environment
  • Friendly and professional personal demeanor
  • Open to contemporary and fun atmosphere
This is a salaried position and based on experience. 

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LongIsland.com

50 Jericho Turnpike #203 ,Jericho, NY 11753

info@longisland.com
https://www.longisland.com/